Production Time
For made-to-order products the production time is 5-7 iş günü, starting when payment is approved. Standard (stock) products are not subject to a production period.
Standard Delivery
Once production is complete, the standard delivery time is 3-5 iş günü (Türkiye).
Delivery Countries
We currently deliver to: Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Spain, Sweden, Switzerland, Türkiye, United Kingdom, United States
Shipping Charges
The shipping charge is calculated according to the delivery country and the delivery method selected. The charge that applies is the one displayed at the order step and recorded against your order. No fixed shipping tariff is published on this page.
Customs and Import Charges
For deliveries outside Türkiye, customs duty, import charges, VAT or similar public levies may arise in the destination country. These are not included in the order total and are payable by the recipient. Because they vary with the legislation of the destination country, they cannot be calculated in advance by the Seller.
Order Cancellation
Before production starts
You may cancel your order free of charge before production starts. The latest point at which cancellation is free of charge: üretime başlanmadan önce, sipariş onayından itibaren 24 saat içinde
Once the cancellation is approved, your payment is refunded.
After made-to-order production has started
For products involving a custom size, logo, text or design, cancellation may not be possible once production has started, because the product is being prepared solely for your order.
This restriction does not apply where the product is defective, incorrect, or not in conformity with your order.
Right of Withdrawal
For standard (stock, non-personalised) products, you may withdraw from this agreement within 14 (fourteen) days of delivery without giving any reason and without paying any penalty. You can send your withdrawal notice in writing or on a durable medium using the contact details below.
Where the right of withdrawal is exercised, your payment is refunded using the same payment method you used, within 14 days of the returned product reaching us.
Exceptions to the Right of Withdrawal
Under Turkish Distance Contracts Regulation Article 15, goods prepared in line with the consumer's own requests or personal needs fall outside the right of withdrawal. A significant part of the Entry Mark Carpets range falls into this category:
- mats and carpets produced in a custom size specified by you,
- products printed with your logo, brand or artwork,
- products carrying text you entered,
- products made to a colour, texture or design combination you configured.
For these products the right of withdrawal cannot be exercised once production has started. You are clearly informed that the product is made to order, and your confirmation is taken before the order is placed.
What this exception does not cover
The made-to-order exception does not remove your statutory rights in respect of defective goods. In the situations below you may raise a claim even if the product was personalised, and your claim will not be refused on the grounds that it was custom made:
- the product is defective (a manufacturing, material or workmanship fault),
- the wrong product was sent,
- the product does not match the size, colour, texture or design specified in your order,
- the product arrived damaged,
- the product otherwise does not conform to your order.
In these cases you may choose any of your statutory remedies under Turkish Consumer Protection Law No. 6502: free repair, replacement with a conforming product, a price reduction, or termination of the contract with a refund. Where any of these applies, we cover the cost of return shipping.
Damaged Delivery
Please inspect the parcel on delivery. If the packaging is torn, crushed or wet, ask the carrier to record a damage report. Photograph the damaged product and notify us as soon as possible. Where delivery is damaged, the product is remade free of charge or refunded, and the shipping cost is borne by the Seller.
Wrong Product
If a product different from your order was delivered, notify us before using it. The correct product is sent free of charge and the Seller bears the return shipping cost of the incorrect item.
Defective Product
Where a product has a manufacturing, material or workmanship fault, you may choose any of your statutory remedies under Law No. 6502: free repair, replacement with a conforming product, a price reduction, or termination with a refund. This applies to made-to-order products as well.
Return Request Procedure
- Send us your return request with your order number using the contact channel below.
- We assess your request and send you a return approval with instructions.
- Send the product in its original packaging with the contracted carrier (Aras Kargo) to the address below.
- Once the product reaches us and has been inspected, the refund is initiated.
Return address: Seyrani Mah. Taşgedik Cad. Elitpark Sitesi D Blok No: 5 İç Kapı No: 42 Kocasinan / Kayseri
Refunds
Refunds are made using the same payment method and to the same card. The refund is initiated within 14 days of the product reaching us. How quickly the amount appears on your card depends on your bank.
Because collection through iyzico is made in Turkish Lira, the refund is processed over the Turkish Lira amount collected. If your order was displayed in another currency, the amount credited to your account may differ from what you originally paid because of the rate your bank applies at the time of the refund. That difference arises from your bank's currency conversion.
Contact
For order, delivery, cancellation and return requests:
- E-mail: info@entrymarkcarpets.com
- Phone: +90 553 838 68 38
- Address: Seyrani Mah. Taşgedik Cad. Elitpark Sitesi
D Blok No: 5 İç Kapı No: 42
Kocasinan / Kayseri