Help Center

Select products from our gallery or design tools, choose your size and material preferences, add to your cart, and complete your order from the checkout page. You can also get a quote first if you wish.

You can cancel your order before production starts. Contact our customer service; the cancellation process will be completed within 1–2 business days depending on the order status.

There is generally no minimum order quantity for our custom carpet and mat production. Special pricing may apply for bulk orders.

Credit card, bank transfer, and cash on delivery options are available. Periodic payment options may be offered for corporate orders.

Yes. You can enter your billing information during order placement or request an invoice from our customer service after ordering.

Standard production time is 5–10 business days. Time may vary for custom designs and large sizes. The estimated delivery date is specified in the order confirmation.

The shipping fee is calculated based on the order amount, size, and delivery address. Free shipping may apply for orders over a certain amount.

Shipping information is shared via email. You can perform instant tracking with the tracking number on the shipping company's website.

A full refund is provided for orders that have not gone into production. For manufactured products, exchange or return is provided in case of defects or faulty production.

Size and material changes are possible before production. Post-production exchange is applied in case of errors or defects.